Nigeria's No. 1 Call Center Provider for Businesses
Xelaris Innovations provides powerful omnichannel call center and business phone solutions for businesses in Nigeria. With one smart business phone number, you can automatically route customer calls to the right department, branch, region, or agent—helping your team manage calls efficiently and never miss important customer conversations.
A call center solution built to grow your business
Everything your team needs to answer faster, sound professional and never miss a customer.
Omnichannel in one inbox
Voice, live chat, email and social conversations reach your agents in a single screen, so no customer message gets lost.
AI-powered service
AI call transcription, summaries, sentiment insight and smart routing help agents resolve issues faster and managers coach better.
Smart IVR
Greet callers professionally, offer menu options and send each caller to the right team, 24 hours a day.
Simultaneous calls
Handle many calls at the same time. Callers never get a busy tone during peak periods like promos and month-end.
Call management
Queues, hunt groups, call forwarding, voicemail to email, call recording, call transfer and business-hours routing.
Live reporting and analytics
Track wait times, missed calls and agent performance on real-time dashboards to keep service levels high.
Work from anywhere
Agents take business calls on desktop and mobile apps with your company number, in the office or remote.
Affordable and scalable
Start small and add agents as you grow. No expensive hardware, no long setup, and predictable monthly costs.
Support that never sleeps
Your customers can call at any hour, and so can you when you need help. Our technical team is on hand 24/7, Monday to Sunday.
- 99.9% uptime guarantee for your business lines
- Fast setup with friendly onboarding
- A local team that understands Nigerian business
Smarter conversations with built-in AI
AI works quietly beside your agents so every customer gets a faster, better answer.
- Automatic call transcription and summaries
- Sentiment insight to spot unhappy customers early
- Virtual assistant for common questions, day and night
- Smart routing to the best available agent
Get started in three simple steps
We handle the technical work so your team can focus on customers.
Tell us what you need
Share your team size, channels and number requirements. We recommend the right setup.
We configure everything
Numbers, IVR menus, queues, agent apps and live chat are set up and tested for you.
Go live with support
Your agents start taking calls while our team supports you 24/7, Monday to Sunday.
Autodialer for call broadcast and campaigns
Reach hundreds or thousands of customers with automated calls for promotions, announcements and marketing campaigns. Our Autodialer only charges per successful call, so your budget goes to calls that count.
- Call broadcast to your whole contact list
- A powerful tool for marketing campaigns
- Pay only for successful calls
Business numbers Nigerians trust
Pick the number type that fits how your customers reach you.
Toll free numbers (0800***)
Let customers call you free of charge. Ideal for support lines and campaigns.
Simple smart numbers (0700**)
Easy-to-remember numbers that make your brand stick and are simple to advertise.
DID lines (020***)
Direct 020 numbers for staff, departments or branches, routed straight to the right person.
Trusted technology partners
We build on world-leading platforms and hardware for security, reliability and performance.
What our customers say
Businesses across Nigeria rely on Xelaris every day.
“Since moving to Xelaris our missed calls dropped sharply. The IVR and call queues made our customer service look world class.”Chinedu OkaforOperations Manager, Lagos logistics firm
“Setup was fast and support answers at any hour, even on Sundays. Our agents love the simple call screen.”Aisha BelloHead of Customer Care, Abuja retail chain
“Affordable, reliable and easy to scale. We added ten agents in a week without buying a single desk phone.”Oluwaseun AdeyemiCEO, Ibadan fintech startup
“Patients now reach us on one number and every call is routed properly. The uptime has been excellent.”Ngozi EzeAdmin Director, Port Harcourt clinic
Built for Nigerian industries
From busy contact centers to growing offices, Xelaris fits how you serve customers.
Frequently asked questions
Quick answers about our call center and numbers.
What is an omnichannel call center?
It brings phone calls, live chat, email and social messages into one system, so agents reply from a single screen and customers get consistent service.
Do we need to buy desk phones?
No. Agents can take calls on computer and mobile apps. If you prefer desk phones, we can supply compatible IP phones.
Can we handle many calls at the same time?
Yes. Simultaneous calls are supported, and queues hold extra callers so nobody gets a busy tone during peak times.
What is the difference between toll free, smart and DID numbers?
Toll free numbers are free for the caller. Smart numbers are short and memorable. DID lines are 020 numbers routed directly to a person or team.
Is support available at weekends?
Yes. Technical support is available 24/7, Monday to Sunday, and we guarantee 99.9% uptime.
How do I get started?
Contact us for a free demo. We will discuss your needs, recommend a setup and get you live.
Ready to upgrade your business calls?
Talk to our team today and get a free demo of the call center solution built for Nigerian businesses.
Request a free demoAbout Xelaris Innovations
A Lagos-based telecommunications company helping Nigerian businesses never miss a call.
Who we are
Xelaris Innovations is a Nigerian telecommunications company focused on business communication. We help companies of every size answer customers professionally through a modern, cloud-based call center and telephony system.
Based in Alausa, Ikeja, Lagos, we combine reliable technology with local support that understands how Nigerian businesses work.
Our promise
- 99.9% uptime guarantee
- Technical support 24 hours, Monday to Sunday
- Affordable plans that scale with you
- Omnichannel service with AI built in
- Fast setup and friendly onboarding
Local expertise, world-class technology
Our Lagos-based team designs, installs and looks after your call center, so you work with people who understand how Nigerian businesses serve their customers.
From your first IVR menu to your busiest day of the year, we stay with you.
What we stand for
Our mission is to make professional, reliable business communication affordable for every Nigerian company.
Reliability
99.9% uptime, because a missed call is a missed customer.
Simplicity
Technology that is easy for your team to learn and use every day.
Local support
A Lagos-based team that answers 24/7, Monday to Sunday.
Fair pricing
Plans that start small and grow with your business.
Our partners
Strategic partnerships that keep your communication secure and dependable.
Ready to upgrade your business calls?
Talk to our team today and get a free demo of the call center solution built for Nigerian businesses.
Request a free demoCall Center Solutions
An omnichannel, AI-powered call center that is simple to use and affordable to run.
Benefits of Xelaris call center solution
One smart platform for all your customer conversations.
Omnichannel in one inbox
Voice, live chat, email and social conversations reach your agents in a single screen, so no customer message gets lost.
AI-powered service
AI call transcription, summaries, sentiment insight and smart routing help agents resolve issues faster and managers coach better.
Smart IVR
Greet callers professionally, offer menu options and send each caller to the right team, 24 hours a day.
Simultaneous calls
Handle many calls at the same time. Callers never get a busy tone during peak periods like promos and month-end.
Call management
Queues, hunt groups, call forwarding, voicemail to email, call recording, call transfer and business-hours routing.
Live reporting and analytics
Track wait times, missed calls and agent performance on real-time dashboards to keep service levels high.
Work from anywhere
Agents take business calls on desktop and mobile apps with your company number, in the office or remote.
Affordable and scalable
Start small and add agents as you grow. No expensive hardware, no long setup, and predictable monthly costs.
Why businesses choose us
- Callers reach the right person the first time with smart IVR
- Unlimited growth: add agents and lines when you need them
- Call recording and reports for quality and training
- Voicemail to email, call forwarding and after-hours routing
- Live chat on your website connected to your agents
Reliable every day
We guarantee 99.9% uptime, and our technical support team is available 24/7, Monday to Sunday, so your business stays reachable.
Everything on one screen
Managers and agents see what matters at a glance, with no switching between tools.
- Live call queues and agent availability
- Reports on wait times, missed calls and busy hours
- Call recording and notes for quality and training
- Calls, chats and emails in one inbox
Smarter conversations with built-in AI
AI works quietly beside your agents so every customer gets a faster, better answer.
- Automatic call transcription and summaries
- Sentiment insight to spot unhappy customers early
- Virtual assistant for common questions, day and night
- Smart routing to the best available agent
Xelaris vs a traditional phone line
See what changes when you move to a smart call center.
| Capability | Traditional line | Xelaris |
|---|---|---|
| Simultaneous calls | Limited by physical lines | Many at once, with queues |
| Customer channels | Voice only | Voice, chat, email and social |
| Call menus (IVR) | Not available | Smart IVR included |
| Work from anywhere | Tied to the office | Desktop and mobile apps |
| Reports and recording | Little or none | Live reports and call recording |
| Cost to scale | New lines and hardware | Add agents as you grow |
What customers say
“Since moving to Xelaris our missed calls dropped sharply. The IVR and call queues made our customer service look world class.”Chinedu OkaforOperations Manager, Lagos logistics firm
“Setup was fast and support answers at any hour, even on Sundays. Our agents love the simple call screen.”Aisha BelloHead of Customer Care, Abuja retail chain
“Affordable, reliable and easy to scale. We added ten agents in a week without buying a single desk phone.”Oluwaseun AdeyemiCEO, Ibadan fintech startup
“Patients now reach us on one number and every call is routed properly. The uptime has been excellent.”Ngozi EzeAdmin Director, Port Harcourt clinic
Frequently asked questions
Quick answers about our call center and numbers.
What is an omnichannel call center?
It brings phone calls, live chat, email and social messages into one system, so agents reply from a single screen and customers get consistent service.
Do we need to buy desk phones?
No. Agents can take calls on computer and mobile apps. If you prefer desk phones, we can supply compatible IP phones.
Can we handle many calls at the same time?
Yes. Simultaneous calls are supported, and queues hold extra callers so nobody gets a busy tone during peak times.
What is the difference between toll free, smart and DID numbers?
Toll free numbers are free for the caller. Smart numbers are short and memorable. DID lines are 020 numbers routed directly to a person or team.
Is support available at weekends?
Yes. Technical support is available 24/7, Monday to Sunday, and we guarantee 99.9% uptime.
How do I get started?
Contact us for a free demo. We will discuss your needs, recommend a setup and get you live.
Ready to upgrade your business calls?
Talk to our team today and get a free demo of the call center solution built for Nigerian businesses.
Request a free demoAutodialer for Call Broadcast and Marketing Campaigns
Reach your customers at scale with automated calls, and pay only for successful calls.
A powerful tool for campaigns, at a fair price
The Xelaris Autodialer lets your business broadcast calls to many customers at once. It is ideal for marketing, promotions and campaigns, and it only charges per successful call.
What you can do with the Autodialer
One tool for reaching your customers quickly and consistently.
Call broadcast
Send the same recorded message to your whole contact list in a single campaign.
Marketing and promotions
Announce offers, new products and events straight to your customers' phones.
Campaign management
Plan campaigns, upload your contact lists and keep every campaign organised.
Reminders and notices
Remind customers about payments, appointments and important updates.
Connect to your team
Pair the Autodialer with our call center so interested customers can reach your agents.
Campaign results
See how many of your calls were successful so you can measure every campaign.
Affordable by design
Most dialing tools charge for every attempt. Ours charges only when the call is successful.
Pay for results
You are charged only for successful calls, not for attempts.
No wasted spend
Numbers that do not connect do not eat into your budget.
Clear campaign costs
Pay for the calls that reach your customers and measure the return on every campaign.
How it works
From contact list to completed campaign in three steps.
Prepare your campaign
Share your contact list and your message. We help you get the campaign ready.
Launch the calls
Your campaign dials your contacts automatically, so your team does not have to.
Review and pay for what worked
See the results and pay only for the successful calls.
Great for every kind of campaign
Use the Autodialer whenever you need to reach many people quickly.
Autodialer questions
Quick answers about call broadcast and campaigns.
How does Autodialer pricing work?
You are charged per successful call. You are not billed for calls that are not successful, so your budget goes to calls that count.
What can I use the Autodialer for?
Call broadcast, marketing campaigns, promotions, announcements, event invitations and reminders to your customers.
Can I use it together with the call center?
Yes. You can use the Autodialer alongside our call center solution. Talk to us and we will set it up around your business.
How do I get started?
Contact us for a free demo. We will explain the Autodialer, agree your campaign needs and get you started.
Ready to launch your first campaign?
Talk to our team and get a free demo of the Autodialer.
Request a free demoToll Free, Smart & DID Numbers
Professional numbers that make it easy for customers to reach you.
Choose your business number
All numbers connect to your call center, IVR and call routing.
Toll free numbers (0800***)
Customers call at no cost, which builds trust and boosts response to adverts, support lines and sales campaigns.
Simple smart numbers (0700**)
Short, memorable numbers that are easy to say, easy to remember and perfect for branding.
DID lines (020***)
020 numbers assigned directly to people, teams or branches. Calls ring straight through without a receptionist.
How to get your number
Three quick steps from request to first call.
Choose the type
Toll free, smart number or a DID line in the 020 range.
We set it up
We assign the number and connect it to your IVR and call routing.
Start receiving calls
Customers call in and reach the right team or agent.
Included with every number
- Smart IVR and business-hours routing
- Call recording and reporting
- Mobile and desktop calling apps
- 24/7 support, Monday to Sunday
Get your number today
Tell us what you need and we will recommend the right mix of numbers for your business.
Contact Us
Talk to our team about your call center or business numbers.
Send us a message
Reach us directly
- Phone: 02018870514 / 07049546873
- WhatsApp: 07049546873
- Email: Sales@xelarisinnovations.com
- Address: No 9, Kaffi Street, Alausa, Ikeja, Lagos State, Nigeria
- Technical support: 24/7, Monday to Sunday